It is one of my mantras: “Whoever owns the voice of the customer owns the […]
Fred Isn’t Always in Customer Service
In 2004 I wrote, The Fred Factor: How Passion in Your Work and Life Can […]
Guidance from a Mentor: Valuable Tips for Everyone
A young man I mentor is heading to college. He asked for my advice. I […]
13 Things Freds Do
My book, The Fred Factor, talks about how to turn ordinary into extraordinary by using […]
How to be a Boldly Inclusive Leader
In today’s world of work, being inclusive as a leader isn’t optional. In many companies […]